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Privacy & Cookie Policy

Please read in conjunction with our Terms and Conditions which provides more detailed information about our obligations relating to Personal Data

PART 1: Privacy Policy

Who are we?

Air Sourcing is a trading style of Answers in Retirement Limited. Answers in Retirement Limited is a limited company registered in England No 09991416 with its Head Office at Answers in Retirement Limited, Southgate House, Southgate Street, Gloucester, Gloucestershire, United Kingdom, GL1 1UD

In this privacy policy references to “we”, “us” and “our” are to Answers in Retirement Limited. References to “our website” or “the website” are to

About this Privacy Policy

This privacy policy explains how collect, use and store any personal information we collect about you when you use the Air Sourcing website/s.

Areas Covered:

• Information we collect about you

• How we use this information

• Protecting your information

• Marketing

• Accessing and amending your information

• Links to other websites

• Social Media

• Changes to our Privacy Policy

• How to contact us

Information we collect and how

The information we collect via the website may include;

Any personal details you knowingly provide us with through forms and our email, such as name, trading address, telephone number, FCA number, and email address.

• Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

• Your IP address and browser type. Your IP address is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.

• We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to recognise you and your preferred settings, and it saves you from re-entering information on return visits to the site. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. More information about Cookies can be found below under the heading “Cookies”.

Information on deleting or controlling cookies is available at the About Cookies website ( Please note that by deleting our cookies or disabling future cookies you will not be able to use our website.

We may supplement the information we collect from you with information from 3rd parties to assist with providing services to you – for example this may include additional contact information or geodemographic information.

You will also be asked to create a Username and Password in order to log into your account and access the services of the website. These log in credentials will only be known to you and we will not hold a copy of your log in information. Please ensure that you keep your password secure and do not reveal it to anyone.

If you believe your password has been compromised then please take action to change it immediately. In order to provide you with a service of requesting product illustrations on your behalf, the website can also store your log in information for product provider websites. This information is only stored in encrypted format on the website and can only be accessed by employees of Answers in Retirement Limited where you ask us to request a product illustration on your behalf.

In the “My Account” section of Air Sourcing you will be able to add, amend or delete any log in information for both Air Sourcing and Product Provider websites.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. This information is held in a database stored on our secured server. Website usage information is also collected using cookies. More information can be found on Cookies later in this document. With your permission your information is shared within our group of Companies where additional services are required by you.

How will we use the information about you?

We collect information about you to provide you with the services of researching financial products, requesting product illustrations, assisting you in your product research, submitting applications and providing case tracking. If you provide consent on the website, we will also email you about all the products and services we think may be of interest to you from a wide range of product providers This may also involve using your details and information provided to make enquiries on your behalf with third parties such as product providers in order to assist you in helping you research financial products.

We use your information collected from the website to personalise your repeat visits to our website. We will pass on your personal information to our Corporate Sponsors so that they may offer you their products and services. Answers in Retirement Limited will not share your information for marketing purposes with companies who are not our corporate sponsors unless we have your permission to do so.

Where you have provided your consent we will use your data to email you about selected products or services offered by us or the service providers and selected partners we work with, where we believe there is a legitimate business interest to do so. You may unsubscribe from email marketing communications at any time and all our communications with you will contain a clear link and instructions to unsubscribe.

Sensitive data such as bank details are stored securely and will only be shared within the group for accounting purposes. We will never write to you to obtain this sensitive information we will always contact you in person. Should we no longer require this information it will be permanently deleted from our systems.

Protecting your information

Any information collected via our website is encrypted and delivered to us through a secure environment and protected using robust security methods. The methods we use are industry standard ensuring data is appropriately safeguarded. However, emails sent from us to your email address are not secure. For this reason, we will not include any of your personal information by email without your prior permission. We will only send information to the email address you provided when you register to use our services.

Please note that there is no guarantee that any email sent will be received, or that the contents of any such email will remain private or unaltered during Internet transmission. If you have any such concerns, you may prefer to telephone us or use other forms of communication available on the website instead. We accept no liability for any damages that you or others may suffer as a result of the alteration or loss of confidentiality of any such information.

We reserve the right to monitor the use and content of emails which are sent from and received by us for the purposes of ensuring compliance with our own email policy and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.


We would like to send you information about products and services of ours and other companies with in our group which may be of interest to you. This will ensure that you are kept up to date with all important product provider changes and other useful or relevant information. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. A link and instructions on how to unsubscribe from all marketing from our group will be provided in each marketing related message we send to you.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. Our full contact information is provided at the end of this document.

Your Rights

You have the right to ask us to remove you from our database and mailing lists at any time by emailing or in writing (see contact details below). We will remove your personal information from our database and mailing lists and terminate your account with us

Third Party Websites

This website may contain links to websites operated by third parties. The responsibility for the operation, content and cookie policies of those websites rests solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website. More information on this can be found in our Terms and Conditions under the heading “Links to and from other websites”.

Social Media Platforms including Live Chat

Communication, engagement and actions taken through external social media platforms that this website participates in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.

Shortened Links in Social Media

We, through our social media platform accounts may share web links with you to relevant web pages. By default some social media platforms used a shortened URL (Uniform Resource Locator).

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. Where we update our privacy policy we will publish an announcement as such on the website. This privacy policy was last updated on 15th May 2018.

How to contact us

Please contact us if you have any questions or complaints about our privacy policy or information we hold about you by email to or write to us at the following address; Answers in Retirement Limited, Southgate House, Southgate Street, Gloucester, Gloucestershire, United Kingdom, GL1 1UD. You can also contact us by telephone on 0800 294 5097.

PART 2: Cookie Policy

About this Cookie Policy

You cannot use our website unless your computer accepts cookies.

Cookies are an essential part of our website that allows the website to function. This Cookie Policy explains the different types of cookies, their purpose and how to manage cookies.

Areas Covered:

• Purpose of Cookies

• Essential Cookies

• Optional Cookies

• Accepting or Blocking Cookies

• Flash Cookies

• Find Out More

Purpose of Cookies

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies; this information contributes to the ongoing development of the website in line with customer demands. They also make sure you can use certain parts of our website such as online forms, tools and calculators, as well as use our social links and remember any preferences you may wish to set. For us, cookies also help us to analyse how our users interact with our websites so we can make improvements and in general make the website work better for users.

We use three types of cookies on our websites:

• Session cookies that are deleted after each visit.

• Persistent cookies that remain in place across multiple visits to our sites.

• Third party cookies that are used by our approved business partners.

Some of these cookies are essential and some are optional.

Essential Cookies

Certain cookies are necessary in order for you to use our websites. These are used ‘in-session’ each time you visit and then expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our sites. For more information about how to disable cookies in your browser please visit the About cookies website (see “Find Out More” below).

Here’s a list of essential cookies and how we use them:

Session cookies – These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or using certain online tools and forms. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

Tracking cookies – These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we’re able to make improvements to our sites.

Optional Cookies

These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that is relevant to you.

Here’s a list of optional cookies and how they’re used:

Social cookies – These cookies allow you to share and like our pages through your favourite social network sites.

Marketing cookies -These cookies help us tailor the advertisements you see on third party sites by understanding what interests you on our sites, such as the pages you view. We don’t combine this information with other personal information you provide us with.

Accepting or Blocking Cookies

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website.


If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Flash cookies

These cookies make it quicker and easier for you to access sites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site. But just like any cookie, you can delete Flash cookies by going to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click Delete opposite the relevant website.

Find out more

You’ll find more information about cookies at, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.